Welcome to LetterLogos.com, a division of Graphics Factory CC. In this Terms of Service Agreement, the terms “LetterLogos.com” and “Graphics Factory CC” refer to the Graphics Factory CC legal entity. The term “Agreement” encompasses the LetterLogos.com Terms of Service Agreement in conjunction with the LetterLogos.com Disclaimer. Any changes to this Agreement may be made at the discretion of Graphics Factory CC, without notice, so please familiarize yourself with its content regularly by revisiting this page and the Disclaimer page.
Copyright and Trademarks
All logos displayed on LetterLogos.com are created by Graphics Factory CC staff, and the copyright belongs to Graphics Factory CC. After a logo is ordered and paid for, the copyright automatically transfers to the client. However, Graphics Factory CC retains the right to display sold logos in its portfolio, both on LetterLogos.com and other promotional materials, digital or otherwise. Graphics Factory CC will not resell any logo for which payment has been received.
While we strive to ensure that all our designs are original, it is possible that some logos on LetterLogos.com may resemble existing designs used worldwide. We attempt to assess the uniqueness of each design, but we cannot guarantee the uniqueness of any logo or design work. We encourage clients to register their logos as trademarks as soon as they receive the final logo files. If trademark registration fails due to a similar design’s prior existence, we will work with the client, at no additional cost, to make necessary alterations to the logo, up to a maximum of 10 alterations. Whether or not the client registers a logo as a trademark, Graphics Factory CC will not be liable for any loss or damage resulting from logo use.
When clients submit images to be used in or as the basis of any design work, we assume that they own the copyright to the image or have the necessary permissions from the copyright holder.
In case you believe we are selling material in violation of an existing copyright or intellectual property, please contact us directly. If we agree to remove the material, you agree to consider the dispute resolved and make no further claims against LetterLogos.com.
Money-Back Guarantee
We honor refund requests that meet these criteria:
- Refund requests must be received within 30 days of the order, and no refunds will be issued after this period.
- Once a client selects a design as their final logo and receives the final logo files, the project is closed, and a refund is no longer possible.
- The refund request must include the order number. If no order number is available, we will attempt to determine the order number from the client information in our records, and in such cases, the refund will be at our discretion.
Refunds are issued in full, and we do not retain any service or admin fees. The refund amount matches the order amount. When a refund is requested, the sole copyright to the purchased logo or design work reverts back to LetterLogos.com, which may, at its discretion, resell or destroy the design. Further use of the design by the client will constitute a violation of LetterLogos.com’s copyright.
Duplicate Sales
LetterLogos.com employs a system to prevent duplicate sales; however, there may be a short period between a client’s order and marking a logo as “sold” on the site. In such cases, we will award the sale to the client whose order reached us first. If your order is the second, you may request a full refund, select a different pre-designed logo, or upgrade your order to our “Budget Package,” a custom logo design package that is more expensive than a pre-designed logo.
Turnaround Times
We aim for a one-business day turnaround for all design work, but this cannot be guaranteed. We do not rush work, and when necessary, we take the extra time needed to ensure the quality of the work is not compromised.
Unlimited Alterations
Our “unlimited alterations” policy means we will work with clients to complete the design work to their satisfaction. However, we may halt a design project if we find the client is unreasonably using design time without intending to complete the project. In such cases, we may ask the client to select one of the concept designs for immediate finalization, pay additional fees for continued design work, or stop the project.
Once a client accepts one of the concept designs as their final logo, the alterations process stops, and the design is finalized. Any changes to the design after this point incur an additional design fee. In the event of a design error slipping through on a design file, we will correct the error free of charge. However, we will not be liable for any damages or loss caused by an error. Clients are encouraged to check designs closely and proofread all text before accepting a design.
Dispute Resolution
You agree to resolve any dispute, claim, or controversy at law between you and us in accordance with this “Dispute Resolution” section. We also require you to contact us directly before seeking other alternatives. This Agreement is governed by South African law, and any claim or dispute shall be resolved by a court located in the Western Cape province of South Africa. Any cause of action must be commenced within 30 days after it arises; otherwise, the cause of action is barred. Filing a claim contrary to this Agreement may result in the recovery of attorney’s fees and costs, provided we have notified you of the improperly filed claim.
Warranty Disclaimer
Your use of this site is at your sole risk. The site and the services provided by us are offered “as is” and “as available,” without any warranties or conditions. We make no representations or warranties, of any kind, either express or implied. LetterLogos.com, its officers, directors, employees, and agents disclaim and exclude all implied warranties and conditions, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. No advice or information received through our services creates any warranty not expressly stated in this Agreement.
Release of Liability
You agree not to hold LetterLogos.com, its officers, directors, employees, or agents responsible for the actions of other users on the site, including content uploaded by other users. We do not verify the safety of all user-uploaded material. You acknowledge that downloading material from the internet carries potential risks, and you download material from LetterLogos.com at your own risk.
We are not liable for any special, indirect, consequential, or punitive damages, including loss of profits, business opportunities, goodwill, or reputation, even when specifically advised of the possibility of such damages.
LetterLogos.com is offered from and controlled from South Africa. We cannot guarantee that the site will be available or suitable in other jurisdictions or that our content, processes, methods, and agreements will be lawful in all jurisdictions.
Limitation of Liability
Notwithstanding any other provision in this Agreement, in no event will our liability to you exceed the greater of (i) R1,000 (ZAR) or (ii) the total fees paid by you to LetterLogos.com in the three months preceding the event or action that gave rise to the liability.
Termination
This Agreement is effective from your first use of the site and continues for the duration of your use of the site or material purchased from it. Either party may terminate this Agreement upon written notice to the other party, and the user agrees to cease using material obtained from this site, even if it was purchased. After termination, any copyright or other intellectual property obtained from LetterLogos.com reverts to us, and you remain obligated to pay any outstanding fees.
General
LetterLogos.com reserves the right to cease work on any project at any time, for any reason, without notice or explanation, in which case the order will be refunded in full.
Headings and Highlighting
Headings, boldface text, and text colors used in this Agreement are intended to aid legibility and have no binding effect.